Thursday, May 27, 2010

"It's What You Do That Defines You"


While we would like to think that everyone understands our motives, emotions, and "true self", the Warner Bros' movie, Batman Begins says this is not always the case.  As Rachel Dawes was so kind to remind us, "...It's not who you are underneath, it's what you do that defines you."  Who we are perceived to be and the impressions we have left along the way may or may not be what we intended.  While we've been taught that "we can't please all of the people all of the time", we would certainly like to think that most people would look back fondly on working with us.

However, what would people say about you and me if they could talk openly about our professional performance without having to give their identity.  Does total anonymity and an online, unlimited audience give individuals an open door to praise or slam you?  And are people full of enough honesty and integrity to give constructive feedback and true commendation without using this as a format to degrade, demean, and harm?  http://www.getunvarnished.com is testing these very waters.

According to their website:
"What is Unvarnished?
     Unvarnished is an online resource for building, managing, and researching professional reputation, using community-contributed, professional reviews. Unvarnished reviews help you get the inside scoop on other business professionals, providing candid assessments of coworkers, potential hires, business partners, and more.  By contributing Unvarnished reviews, you can share your knowledge of other professionals, giving credit where credit is due, and valuable feedback where needed.  Lastly, your own Unvarnished profile, which you may create yourself or claim one that has been created for you, helps you take control of and build your own professional reputation. Get recognition for your accomplishments and actively manage your career growth."

Getunvarnished.com says, even though identities are hidden, because reviewers can also be scored on the accuracy of their posting, there is a checks and balances system to make sure the individuals being reviewed are being treated fairly and comments are accurate.  However, the general public is not able to access this website to see if they are on it and manage their reputation.  Anyone interested must contact Getunvarnished.com and ask to join their website.  Requests are then added to a waiting list, and individuals are contacted when an "opening" becomes available.  Which begs the question, how do we protect ourselves if we are not always given access to what is being said about us?  The answer is we just keep checking and trying. 

According to a recent study by Pew Internet, we take our reputation and what is said about us online very seriously.  "More than half (57%) of adult internet users say they have used a search engine to look up their name and see what information was available about them online, up from 47% who did so in 2006. Young adults, far from being indifferent about their digital footprints, are the most active online reputation managers in several dimensions. For example, more than two-thirds (71%) of social networking users ages 18-29 have changed the privacy settings on their profile to limit what they share with others online

We need to think about what our employers and associates have access to reading about us online – from what we post about ourselves to what others post about us.  In an AP article today on this very subject, it states:  
...young people also are at a point in their lives where... they're looking for work and just starting to develop a name for themselves.  Consider also that the study found that a quarter of online adults said their employers now have policies about how they portray themselves online.  'Young adults have, in many ways, been forced to become experts in their own form of social revision,' Madden says.  They're also an extremely "brand conscious" generation, says Fred Stutzman, a doctoral candidate at the School of Information and Library Science at the University of North Carolina who co-founded ClaimID.com, a free online identity management service that he now uses as a research project. 'Increasingly, it's the advice that young people get from counselors and elsewhere: `You need to have your own brand and you have to watch that brand,'” Stutzman says.  Simply put, we need to monitor what we post about ourselves, what others post about us, and what we post about others. 

Integrity must start with the power of one.  Each one of us will have to commit to using technology correctly to treat individuals the way we would want to be treated:  to uplift, support, and critique appropriately without slander and malice.  We must guard our reputation online as closely as we would in public.  We need to think about the ramifications of our actions prior to the actual action because how others view us is truly based on what we do not our intention.  And as the Information Super Highway gets wider and goes farther, remember to keep your eyes on your reputation so it doesn’t get run over in the process and always "keep your Twitter clothes on".



Creative Commons LicenseSocial Media and the Pea by Alice Ann Williams is licensed under a Creative Commons Attribution-No Derivative Works 3.0 United States License.
Based on a work at www.socialmediaandthepea.blogspot.com.
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Saturday, May 22, 2010

Facebook Privacy - Use ReclaimPrivacy.org

Privacy.  Protection.  Peace of Mind.  Making sure information about our family, friends, whereabouts, and statuses are safe and secure is on the minds of the majority of Facebook users.  But how do we know if we've protected ourselves?  How do we know if all of our settings are as secure as they can be?

ReclaimPrivacy.org is designed to provide users with an "independent and open tool for scanning your Facebook privacy settings."  By using Reclaim Privacy while also using Facebook, Reclaim Privacy will run multiple scans on your privacy settings to make sure you are the "most secure."  If there are areas that need to be adjusted, Reclaim Privacy will either ask if you want them to adjust those settings on your behalf or will let you know where you need to go to make those corrections yourself.  By then running a rescan, you can determine if you have corrected the issues, need to make more changes, or determine that you have the level of security you want and leave particular items alone.

Privacy issues are broken down into several categories so you can tailor your desired level of security.  For example, I left my setting that anyone can find me and send me a Facebook friend request, which left my scan result at a "caution" level.  However, I felt confident making this decision knowing that I made that choice versus Facebook making it for me, giving me another level of control over my page.

I have also opted to join ReclaimPrivacy.org's newsletter so I am notified when there are updates.  The newsletter also acts as a good reminder to rerun Reclaim's program every so often to keep my security up to date.  Since there are plenty of individuals interested in stealing my identity and using my information against me, it is nice to find a program on my side to help me protect myself.

Simple and easy to use, Reclaim Privacy takes only a couple of minutes and is well worth it.  It has come recommended by industry leaders such as CNN's Mario Armstrong, and what could be better than free security?  Visit their site to start protecting yourself now.

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Social Media and the Pea by Alice Ann Williams is licensed under a Creative Commons Attribution-No Derivative Works 3.0 United States License.
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Thursday, May 20, 2010

LinkedIn: The Social Media Account You Need

If you could only choose one social networking site, which should it be?  Not an easy question because not everyone has the same priorities; however, one that should be on your "must have" list is a LinkedIn account.  LinkedIn is not a very pretty or fancy website:  there are no games, contests, or meaningless groups about toothpaste preferences to join.  The purpose of LinkedIn is a simple one:  professional networking.

LinkedIn provides a way to connect with your professional contacts and reconnect with those from the past - colleagues, classmates, and associates; give and request recommendations; list your current business activities; share your resume; and join groups and associations.  Networking and relationship building open doors for new business ventures, professional development opportunities, employment, business to business connectivity, and other professional resources.  Providing an environment for sharing information and marketing both one's self and one's business, LinkedIn is the business person's Facebook.  Groups can share information regarding their organizations with members. Colleagues and coworkers can share upcoming event information, career news, and have professional chats and online discussions.

The more active and engaged a participant is in the use of LinkedIn, the more beneficial the site.  Active members can promote their skill sets, look for freelancing and job opportunities, develop new clientele, and ask for introductions to others to create new networking opportunities.

As with anything, the more information you share and more you are willing to put in, the more you will receive.  By giving recommendations, you are more likely to get recommendations or feel more comfortable asking for them.  Additionally, by offering to introduce your connections with each other, you are creating the opportunity for others to want to introduce you, and you are increasing your value by being a resource to others.

Like any other commodity, you are a valuable resource, and LinkedIn is perfect place to show that worth!



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Social Media and the Pea by Alice Ann Williams is licensed under a Creative Commons Attribution-No Derivative Works 3.0 United States License.
Based on a work at www.socialmediaandthepea.blogspot.com.
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Tuesday, May 18, 2010

Read our Article in Impaired Driving Update

Social Media and the Pea has an article on Social Media and Impaired Driving in the summer volume of Civic Research Institute's Impaired Driving Update.  The Summer Edition will be available in June!



Creative Commons License
Social Media and the Pea by Alice Ann Williams is licensed under a Creative Commons Attribution-No Derivative Works 3.0 United States License.
Based on a work at www.socialmediaandthepea.blogspot.com.
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Thursday, May 13, 2010

Your 15 Minutes of Fame: YouTube's 5th Birthday

www.youtube.com
96 million of us go to YouTube everyday, according to CBS news; however, longevity-wise, YouTube.com is a relative baby:  less than one month ago, they celebrated their fifth birthday.  The now social media giant, originally started out as a one man video about a trip to the zoo.  Now it is both a marketing and media mogul and an open mic night all rolled into one.  From wellness centers, like the Fountain of Youth, to jewelers, like West Coast, to CNET, and Train, and everything in between including River Dancing Monkeys, YouTube offers everyone the opportunity to star in their own video and get their own message out.

If your message isn't on YouTube, you're missing out on a large audience.  An audience to the tune of 96 million, and even if only a fraction of that are exposed to your organization, that's a fraction of the market that you didn't have before.

As the owner of a videography business, we have created professional videos for organizations and companies to use online.  However, YouTube allows anyone with a webcam or a camera that takes video to upload their footage to share with the world.  Businesses can:

  • showcase their products
  • introduce their staff
  • demonstrate their community involvement
  • promote specials
  • create instructional videos
  • broadcast training sessions
  • show commercials
  • have customers give testimonials
  • etc.  

The uses for video - and specifically YouTube - can be endless, easy, and lucrative.  As has been discussed in previous posts, the medium of video is one of the most engaging resources that can be used for communicating with potential customers and current clients.  Make sure your content is appropriate. Think about how your video represents your company.  Keep your content suited for your audience, and then use this free site to connect with people in a whole new way.  Create an account, upload your video, add titles that give clear descriptions of what will be viewed, mark the video public, and you are on your way to your 15 minutes of fame!


YouTube has revolutionized the way we share information.  Keep in mind you are creating a professional image, and the old adage is true: "You never get a second chance to make a first impression."  Before you share your video, make sure it conveys the message you really want to send.

And make sure to wish them a "Happy birthday!"  All together now!  "Happy Birthday to you!  Happy Birthday to you!  Happy Birthday, dear YouTube!  Happy Birthday to you!"

(Please tell me you got that?  Did anyone have their camera ready?  You mean no one got that?)




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Social Media and the Pea by Alice Ann Williams is licensed under a Creative Commons Attribution-No Derivative Works 3.0 United States License.
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All Facebook's Article: Facebook Becomes Largest Display Advertiser

Facebook Becomes Largest Display Advertiser:  One more reason your company should be on Facebook.
All Facebook's article by Nick O'Neill.

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Social Media and the Pea by Alice Ann Williams is licensed under a Creative Commons Attribution-No Derivative Works 3.0 United States License.
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Wednesday, May 12, 2010

Verizon and the Kin: Poor Marketing Promotes Dangerous Behavior

http://png.schoolfusion.us/modules/groups/homepagefiles
Dear Verizon and Microsoft,

I would like to say that I have taken the time to appreciate your newest device, the Kin; however, I have been so troubled by your inappropriate marketing of the product that I can say the uniqueness of the phone itself is no longer of any interest to me.

Originally there was the controversy over the "sexting" commercial which appeared to be Verizon and Microsoft's promotion and encouragement of youth taking sexually explicit pictures and sending them via MMS or email.  It appears the negative publicity you received was enough to discourage you from running the commercial further because it was pulled.  I cannot dictate what consenting adults do with their telephones:  they have to reap their own consequences.  However encouraging youth to do it is utterly irresponsible.

Now, Verizon and Microsoft, you've done it again.  During primetime television last night, a commercial for the Verizon Kin ran which blatantly encouraged dangerous and ill-thought through activity.  The commercial speaks of a young woman "friending" someone she doesn't know on Facebook.  Facebook, themselves, have stated this is a dangerous and potentially troubling activity.  Yet this commercial seems to not only make the statement that it's fun to connect with people you don't know through Facebook, but then you can set up a place, date and time to meet up.

In the commercial, two young girls go to the home of this "Facebook friend" only to find out he's 20 years older than his picture indicates.  In the commercial, the girls have a good laugh about it and send out a text to all their friends letting them know he's a faker.  In real life this scenario could have resulted in a much different ending:  ask Ashleigh Hall, oh, you can't because she died this way.

This is simply poor marketing.  Having seen plenty of Microsoft and Verizon commercials in the past which have been funny, entertaining, and engaging, I would assume there has been a change in marketing direction that was not clearly thought through.  If adults want to make poor decisions about how to handle their personal safety, let them do it on their own without your encouragement.  Whoever the intended audience for this commercial is - it targets young people, and it sends a disturbing message.  In a world where children get abducted after meeting people online, where a college student gets abducted off a couch in a home and gets raped and killed, and where cyber bullying takes place and at times results in death, what favor is Verizon and Microsoft doing by advertising their product this way?  And whoever their ad agency is isn't doing them any favors either.

Until we, as consumers, stand up against such inappropriate marketing, it will continue.  However, if we choose to speak up with both our mouths and our dollars - which is our right as much as it is theirs to air this ad - they will be forced to chance their strategy.  You can choose to say nothing but remember, if it weren't an issue, there wouldn't be related topics already in the news talking about how deadly this behavior can be.

Hey, Verizon - "Can you hear me now?"






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Social Media and the Pea by Alice Ann Williams is licensed under a Creative Commons Attribution-No Derivative Works 3.0 United States License.
Based on a work at www.socialmediaandthepea.blogspot.com.
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Tuesday, May 11, 2010

TweetDeck - Organized and Online

"Say hello to my little friend" - ok maybe not.  Maybe it's more like "He rocks in the treehouse all day long, hoppin' and a boppin' and a singing his song."  Welcome to Tweet Deck:  available for both your computer and for your iPhone.  I have spent a greater part of the day working on mastering its incredible resource, only to be brutally rebuffed because of its vast abilities and sweeping content.  And it tweets, and chirps, and sings because it is truly busy.  I am by no means a master, but I am functional.

TweetDeck allows you to manage multiple Twitter accounts, as well as others like LinkedIn, and Facebook from one system, and gives a sweeping view of what is going on with your Twitter world showing "All Friends", "Mentions", "Direct Messages", and "Recommendations" all in one screen.  The set up makes management of Twitter much more user friendly instead of the standard screen flipping required from the Twitter website.  Additionally the pop ups in the corner of your screen alert you to the activity going on with those you follow.  The ability to toggle between Twitter and other social media sites, allows you to stay current with all your online marketing and networking accounts.

However, the TweetDeck Directory - available through their website - may be the most valuable component they offer.  The Directory has both a search feature and a list of topics which you can run through and look for lists which are appropriate for your interests.  Either join the list you find or use those lists to identify individuals you would like to follow who have the same interests.  You can also see list stats including how many accounts someone is following, how many followers they have, their average number of tweets per day, and description tags.

I have now moved to the TweetDeck Application on my desktop to monitor my Twitter feed in the office.  As with all products, I remain skeptical until I have had adequate time to test it, but as of yet, I have not found a flaw that makes this anything less than a useful organizing tool worth recommending.

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Social Media and the Pea by Alice Ann Williams is licensed under a Creative Commons Attribution-No Derivative Works 3.0 United States License.
Based on a work at www.socialmediaandthepea.blogspot.com.
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Saturday, May 8, 2010

Happy Mother's Day

www.styleonastring.com
Happy Mother's Day!  May everyone have a wonderful day and celebrate the incredible women in our lives!




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Social Media and the Pea by Alice Ann Williams is licensed under a Creative Commons Attribution-No Derivative Works 3.0 United States License.
Based on a work at www.socialmediaandthepea.blogspot.com.
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Thursday, May 6, 2010

Here We Go Loopt De Loopt

www.loopt.com
"Here we go loop de loop, here we go loop de lie.  Here we go loop de loop.  All on a Saturday night."

So it's Saturday, you say.  Ok, it's really Thursday, but by now you are already thinking about Saturday. Many of you are getting ready to make plans for the weekend, and you really are already thinking about Saturday night.  And as you do, you should think about going Loopt'ing as you make your plans.  Businesses - my question to you is:  are you also Loopt'ing?

Loopt is yet another location-based social networking program that, like other programs we have studied previously, connects you with your friends to tell them where you are and your opinion on the business you are visiting.  The biggest difference - and most valuable feature - is the Loopt "Pulse".  The Pulse allows the user to search not only for places near him or her and see a quick view of what Loopt users think of the business, but more importantly, it allows the user to access a list of events in the community:  baseball games, plays, concerts, specials, etc.  

So like Foursquare and Gowalla, I can share my location with my friends, post pictures, and share my opinions.  From that standpoint, it's not much different.  Instead of a game; however, it functions more as  a networking tool.  The Pulse feature is what truly makes it stand out.  If I am looking for something to do, not only does it give me locations in my area, but the events feature gives local business the ability to market to me by giving me options as to what I can do tonight:  handy for the end-user and a great marketing opportunity for businesses.  For example, in the "Pulse" section under "Events" was listed a baseball game, its start time, and location.  By clicking on it, I was able to obtain additional information such as a route to the stadium, the stadium's website and phone number, and I was given the ability to check in to the event and share the event with my friends. Other events such as the local bar having a live music event this evening offered savings at the event by checking in via Loopt and then showing the checkin to the hostess.

Networking, event notification, and savings for the customer, easy marketing for a venue - that's about perfect no matter which way you look at it.




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Social Media and the Pea by Alice Ann Williams is licensed under a Creative Commons Attribution-No Derivative Works 3.0 United States License.
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MediaPost's Social Media Users Go Mobile

Check out the article, "Social Media Users Go Mobile".  Additional support for the fact that if you're not using social media to market your business, you're missing valuable opportunities!



Creative Commons License
Social Media and the Pea by Alice Ann Williams is licensed under a Creative Commons Attribution-No Derivative Works 3.0 United States License.
Based on a work at www.socialmediaandthepea.blogspot.com.
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Sunday, May 2, 2010

Should 'Tweens Be On the Internet: Sing it, Bobby!

www.babble.com
"Social" and "teen":  two words that just seem to go together.  "Social" and "'tween", well of course, 'tweens are social, but the question is:  should they be on social networking sites?  In a previous blog, we talked about the Facebook Panic Button that Great Britain was calling for to TRY and keep children safe from child predators online.  Yesterday I posted an article from ABC's Good Morning America about a New Jersey Principal calling for the parents of 'tweens to get their children off of social networking sites in order to reduce incidents of bullying.  The common thread?  Youth.  The real question, are 'tweens emotionally ready to be on the Internet?


I have family and friends with 'tweens on these sites.  Ultimately the decision is up to the parents of these children as to whether they should be on there.  If a parent determines a child can open an account, it is then the parent's responsibility to monitor it.  Each child is different.  Some are more mature than others.  Some have a higher level of integrity.  Some are great kids with fabulous boundaries and incredible decision making skills.  Some could find trouble in a padded room with no windows and no sharp objects.  Some kids could get in trouble while asleep.  It's just the way the world is, and the parent who can hold the child's hand, has the ability to monitor email accounts, web searches, networking accounts, and make sure little Christopher or little Christine has his or her Twitter clothes on might have a child who can be on the Internet.


I would not want the responsibility.  I have too many responsibilities.  Taking additional time out to go through website after website to read comments, see what Billy or Johnny, Sue or Polly are looking at online, what was said, how it was said, what information is being given out, who it's being given to, etc. is much too much work.  It is hard enough to keep a kid safe on your residential street, I would not want to keep a kid safe on the Information Super Highway.  Eventually kids need to have the skills to use the Internet which really should come gradually, and it should be monitored.  Always reminding him or her that with "great reward comes great responsibility".  Trust and freedom need to be earned, and age does have a way of letting hormones and decision making skills mellow which certainly helps too.  If you wouldn't want to let your child walk down the middle of a regular highway because the odds of something bad happening are high, then letting a child walk down the Information Super Highway probably has the same odds of something zooming by and hurting him or her there, too.


Remember that first time you got feedback that the email you sent out IN ALL CAPS WAS CONSIDERED YELLING, and you found out someone took offense?  Or when you accidentally sent out an email to the wrong person or with an error, and you wished you could recall it, but by then it was too late?  Or in 1992 when you got into an AOL chat room and pretended to be someone you weren't just to see if you could get away it?  If we can find ourselves in plenty of trouble with the Internet, how can we not question if our kids can handle it?


Is your 'tween emotionally ready to deal with seeing something he or she shouldn't, or reading something negative about his or herself that is posted for everyone to see?  Is he or she ready to deal with the fall-out that might happen if he or she posts something that hurts someone else?  If your 'tween is ready for all of that, he or she must be more emotional mature than I am, and more than most of the people in the world, because realistically, none of us like dealing with drama, and we don't stop struggling with it as adults.  


The fact is Facebook, Twitter, Foursquare, Loopt, even email can all seem innocent enough.  You can talk to your best friend's daughter in elementary school, your second cousin twice removed who's in Jr. High, and your neighbor's cousin's uncle's sister's kid, and it might all be fine because you're an upstanding citizen with good intentions and appropriate boundaries, but not everyone out there is like you and sooner or later someone will be the wrong person who was intentionally on accident let into that child's life.


If you're the kind of person who gets upset over Facebook privacy settings being changed because you feel you are being exposed, then think about how your child is being exposed by being on the Internet.  As the "wise" Bobby Brown would say, it really is your "prerogative (do what you want to do)."  Just make sure - as your children are growing up in a society where their world is no longer confined to the neighborhood you live in - you make sure that "every little step" they take "you will be there".



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Social Media and the Pea by Alice Ann Williams is licensed under a Creative Commons Attribution-No Derivative Works 3.0 United States License.
Based on a work at www.socialmediaandthepea.blogspot.com.
Permissions beyond the scope of this license may be available at http://www.socialmediaandthepea.blogspot.com/.

Saturday, May 1, 2010

Good Morning America's Article: NJ Middle School Principal Urges Facebook, MySpace Block

New Jersey Middle School Principal Urges Facebook, MySpace Block

Tells Parents That Social Media Sites Are Bringing Emotional Pain to Their Kids

By STEVEN PORTNOY

April 29, 2010 —

A New Jersey public school principal has had enough of the harm -- from sexual predators or mean girls -- that can come to young teens on sites like Facebook and MySpace.
So Anthony Orsini, principal at Benjamin Franklin Middle School in Ridgewood, N.J., wants kids blocked from the sites at school and at home.
Orsini told "Good Morning America" today that the online taunting used to be limited to students in eighth grade or higher. Now he's seeing kids as young as fourth grade creating Facebook pages to bash a classmate.
"It's become meaner and meaner and they don't understand" the impact, he said. "They aren't socially and emotionally ready to understand."
He urged parents to make sure the computer is in a public space in the house and to keep an eye on their children's online habits.
"We see the times that things are posted on line -- 2:30 in the morning, 1:30 in the morning," he said. "Students are supposed to be asleep at that time."
"It is time for every single member of the B.F. community to take a stand!" Orsini urged parents this week via e-mail.
"There is absolutely, positively no reason for any middle school student to be a part of a social networking site!" Orsini wrote, calling on parents to prohibit their kids' access.
It's not so much the risk posed by adults that worries him, Orsini said. Rather, it's what children can do to one another in status updates, photo tags, and wall postings that's compelling him to act.
"It is not hyperbole for me to write that the pain caused by social networking sites is beyond significant," Orsini told parents.

Too Late to Bar Kids Facebook?

Critics suggest it may be too late to bar school kids from social network.
Ellen Galinsky, the president of the Families and Work Institute, which researches changes in the workplace and in family life, said Orsini is "right on" in believing that children can do harm to each other on social networking sites, but she believes it's "folly" to think that young teens can or should be prohibited from accessing them.
"[Social networking sites] are part of kids' culture," Galinsky said. "We've just got to be very strong about using them well."
Facebook said its service is only designed for children ages 13 and over, and that young users have "on every page" the ability to report inappropriate content.
"I actually think the responsibility is not just a Facebook responsibility, it's a community responsibility," Facebook spokesman Elliot Schrage said Wednesday.
Still, Orsini told ABC News that he and his fellow administrators -- along with the school's guidance counselors -- spend "a huge amount of time" dealing with the social and emotional problems that arise online.
These issues have "totally taken over," Orsini told ABC News. "It's overwhelming."
Sixth, seventh and eighth graders famously have difficulty dealing with new friendships, budding relationships, bullying and the other interpersonal dynamics of the physical world.
"They simply aren't psychologically ready" to handle these issues in cyberspace, Orsini said.
"It is not worth the risk to your child to allow them the independence at this age to manage these sites on their own," Orsini wrote to parents, "not because they are not good kids or responsible, but because you cannot control the poor actions of anonymous others."


Orsini: Middle Schoolers 'Simply Aren't Psychologically Ready'


Several children who have committed suicide in the midst of online torment have been of middle school age, including Megan Meier of Missouri and Ryan Halligan of Vermont. Both died at age 13.
In his e-mail, Orsini urged parents to install software to restrict and monitor the sites their children visit, and to check their kids' text messages.
"I will be more than happy to take the blame off you as a parent if it is too difficult to have the students close their accounts," Orsini wrote, "but it is time they all get closed and the texts always get checked."
ABC News' national correspondent, Jim Hickey, contributed to this report.




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Social Media and the Pea by Alice Ann Williams is licensed under a Creative Commons Attribution-No Derivative Works 3.0 United States License.
Based on a work at www.socialmediaandthepea.blogspot.com.
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Mashable's Article "Starbucks Cards Can Now Be Managed Via Facebook"



www.mashable.com

Starbucks Cards Can Now be Managed via Facebook

As an early adopter brand, Starbucks has reaped the rewards of social media innovation. Today the company is furthering those efforts with a Facebook application for customers to access and manage their Starbucks cards.
The application will go live around 1:50 p.m. PDT today and will be accessible via Starbucks’ Facebook Page.  Essentially the application provides a virtual way to complete any card-related activity and even view a record of all transactions.
On the card management front, users can register (or unregister cards), check their balance, reload cards and edit profile information. The app also includes relevant rewards program information so frequent customers can check their status levels and benefits.
What’s even cooler is that come summer time, Starbucks will introduce functionality that will let users reload a Facebook friend’s Starbucks card as a gift through the application. Talk about an instant way to make a Facebook friend’s day.
Of course, most of the application’s functionality mirrors what you can already do via the Starbucks website and its iPhone app, but the Facebook app is all about convenience.
Product Manager Brad Nelson explained, “Our Facebook community is very vibrant with over seven million fans. We see this a great way to make it even easier to manage your Starbucks Card on Facebook. We can’t wait to make it easy to buy your friends a drink.”
Convenient it is. Given FacebookFacebook’s size and significance, we expect the application to be a huge hit for both customers and company.





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